ArcBest Track and Trace Specialist - Sparks, NV in Sparks, Nevada
ArcBest is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges.
Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture.
Currently, we are looking for a Track and Trace Specialist to join the ArcBest team.
Your contribution may include:
Answer telephone calls with strong emphasis on customer care.
Communicate directly with clients, agents, and overseas partners via phone and email.
Prepare and create documentation for Dedicated shipments.
Coordinate with team members to ensure collaborative environment.
Track, trace, update milestones, and distribute data accordingly.
Understand and execute SOP’s and procedures.
Handle customer escalations as needed.
As a Track and Trace Specialist, you will be a member of the ArcBest: Dedicated Operations Team. Your hours will be Monday through Friday, 7:00am to 7:00pm, with weekend and after hours as required.
Ready to apply? Before doing so, please make sure you meet the minimum requirements:
Competencies and Skills:
Accountability - Ability to accept responsibility and account for his/her actions.
Accuracy - Ability to perform work accurately and thoroughly.
Autonomy - Ability to work independently with minimal supervision.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to serve both internal and external clients.
Detail Oriented - Ability to pay meticulous attention to all aspects of a situation or task.
Interpersonal Skills - Ability to develop and maintain relationships with others.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Education: High school diploma or equivalent required.
College degree preferred.
Experience: Previous experience in a forwarded or call center environment.
Computer Skills: Basic computer skills.
If you require accommodation in the application process, please contact  firstname.lastname@example.org or call us at (479) 785-8963. An Equal Opportunity Employer including Vet/Disability.
An Equal Opportunity Employer M/F/Vet/Disability
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