Intuit Trust and Safety Investigator in Reno, Nevada
Join the Intuit Customer Success Account Protection Team as a Trust and Safety Investigator supporting the development of cutting edge Security and Financial Fraud prevention services! As a Trust & Safety Investigator, you will conduct comprehensive, high quality end-to-end complex investigations to identify fraud patterns, trending, and typologies impacting Intuit and the global user community.
You will have the opportunity to work across multiple cross-functional business units, leverage your investigative findings to drive risk mitigation efforts, and help integrate fraud prevention and security enhancements to new and existing Intuit products and offerings
If you have a passion for conducting investigations and want to join a company that will give you industry leading training, cutting edge technology and access to worldwide, world-class customers, then read on!
What you'll bring
4+ years complex financial crime investigative experience; and or 3+ years Intelligence Analysis or Law Enforcement experience working financial crimes
BA/BS degree preferred
Certified Fraud Examiner (CFE) designation and/or Certified Anti Money Laundering Specialist (ACAMS) a plus
Demonstrated project management skills for planning/driving tasks across organizations while keeping initiatives on track to achieve desired outcomes
Engage and partner with internal stakeholders and external partners in thinking and acting critically to identify opportunities for collaboration, raise awareness of investigative findings, and develop recommendations to mitigate risk.
Excellent oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to all levels of management
Proficient in the use of a personal computer and its applications, including Windows and Windows based applications (Word, Excel, Power Point, Google Sheets, Google Doc, etc.)
Customer-focused, with a passion for delivering the best possible customer experience
How you will lead
Conducting an end-to-end and meticulous review of high risk activity
Conduct fact finding interviews with customers and other relevant stakeholders
Documenting findings in narrative style format, in the manual and automated process case management system and prepare reports to management as required
Collaborate across teams to identify, research, and recommend solutions to investigative matters
Interprets and responds to data and makes recommendations for improvements
Recommend actions and process changes to drive solutions that align with the One Intuit Ecosystem
Conduct root cause analysis and investigations in response to escalations and incidents
Be able to break down complex issues into clear action items
Constantly strive for process improvement whilst keeping the customer at the forefront of your mind
Support the development and improvement of internal tools by providing operational insights and subject matter expertise.
Ability to recognize and escalate matters appropriately when faced with progress blockers
Ability to prioritize and focus on the work that contributes the most to accomplishing Intuit’s Big Bets
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
- Intuit Jobs