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Responsible for driving the customer marketing strategy by defining, building and executing programs that deliver a steady stream of well-targeted customer reference assets and activities to support awareness, demand generation, and sales as well as connecting them with the right advisory initiatives and inviting and connecting them with the appropriate peer groups.

Follow a detailed plan that delivers a steady stream of customer success stories and references to support awareness, demand generation and sales cycles. Advocate on behalf of Oracle customers by connecting and enrolling them in appropriate advocate program elements and take a team-based approach to keeping customers engaged with Oracle. The success of this role means higher customer satisfaction, retention and expansion of Oracle business. Ensure customer stakeholders are leveraging our solution to achieve maximum business value. Acquire knowledge of our customer base, existing customer story content, mine and use that content to increase its effectiveness, and manage that content to increase usability and visibility. Activities include but are not limited to: Connecting customers with the right advisory initiatives, inviting and connecting them with the appropriate peer groups, securing customers for PR and AR activities and sales reference calls, and participation in marketing activities (case studies, awards, videos, reference forums, speaking opportunities, etc.)

Work involves some problem solving with assistance and guidance to understand and apply company policies and procedures. College graduate or equivalent with 0 - 2 years of work experience. Basic knowledge of marketing techniques and company's products. Sales and Marketing experience in the IT industry a plus. E-business Internet practical know-how.

This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

The Oracle Experience

Oracle is on a mission to help people see data in new ways, discover insights, and unlock endless possibilities. We believe that transformation is led by individuals with diverse backgrounds, experiences, and ways of thinking. At Oracle, we continue to push forward and innovate, not in spite of challenges, but because of them. We’re looking for motivated individuals who want to leave their mark at one of the world’s largest B2B technology companies.

Oracle employees enjoy industry-leading compensation and benefits, a flexible work environment, educational opportunities, and work/life tools to balance professional and personal goals.

If you’re looking to elevate your career - and have fun doing it - you’ve come to the right place.

The Role

If you’re looking for an exciting dynamic role where no two days are the same, look no further! The Customer Marketing Group is searching for a Customer Engagement Specialist for our technology product portfolio. In this role you will be meeting with Oracle’s top customers, learning about their journey, and infusing their voice into a broad portfolio of marketing assets, including written stories, videos, events, press releases, and others. In addition to direct customer contact, this role involves frequent partnership with Sales, Product Marketing, Product Development, Public Relations, Analyst Relations, and Oracle’s Brand & Digital team.

The ideal Customer Engagement Specialist is equally skilled in executive conversation as well as storytelling, both supported by a high level of domain expertise. We are looking for a strong and collaborative communicator! Self-starters who are results oriented, have a strong intellectual curiosity, and thrive in a fast-paced environment, please apply!

What You Will Be Doing

• Supporting Sales, Product Development, and Product Marketing with world-class customer content that articulates Oracle’s differentiation through the voice of our customers

• Navigating the customer C-suite to secure referenceability

• Interviewing customers to learn about their missions and how they were impacted by Oracle products, services, and people

• Writing marketing copy

• Organizing and executing an engagement plan for each customer that makes the best use of their time while providing the highest quality marketing assets across various formats

• Be a subject matter authority on Oracle’s technology portfolio, including (but not limited to) Oracle Gen2 Cloud Infrastructure, Autonomous Database, Exadata, Oracle Analytics Cloud, and Oracle Management Cloud.

Qualifications

• Ability to build effective relationships both with our customers as well as internally, at all organizational levels.

• Excellent communication skills- written, verbal, and visual

• Strong collaboration skills- ability to partner and work through others to drive joint output.

• Ability to multitask in a fast-paced environment with constantly evolving priorities.

• Strong problem-solving skills, including the ability to think creatively to supply ideas that will drive value in a dynamic, customer-centered environment.

• Represent a knowledgeable, efficient, and professional image of the company by handling business in a respectful and professional manner.

• BA/BS in Marketing, Computer Science, or related field.

• 0-2 years of experience.

• Experience in cloud technology a plus but not necessary. We will train you!

• Represent a knowledgeable, efficient, and professional image of the company by handling business in a respectful and professional manner.

Job: *Marketing

Organization: *Oracle

Title: Tech Marketing Customer Engagement Specialist

Location: United States

Requisition ID: 210007HU