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Apple Site Services Manager in Reno, Nevada

Site Services Manager

Reno,Nevada,United States

Software and Services

  • 5 + years of management experience in a fast-paced data center or equivalent environment.

  • Strategic thinker who understands the complexities of how the different functions within a datacenter intersect.

  • Ability to inspire, coach, train, and develop personnel to consistently provide extraordinary customer service and aim for results.

  • Ability to forge collaborative relationships with cross-functional teams and vendors.

  • Strong and effective written and verbal communication skills with the ability to tailor your message to your audience.

  • Experience presenting technical information detailing specific projects or schedules.

  • Able to adapt and flex schedules to align with business needs

  • Experience directing a team of both managers and individual contributors alike

  • IT management experience, candidate should have had installation, delivery or operations management of an IT environment for 5 years.

  • Experience in working with servers, storage hardware or network hardware for at least 5 years.


This role is for a data center site services manager who is responsible for a team executing on the installation, service, repair, support maintenance and decommissioning of network, storage and compute assets in our Reno, NV datacenter. The site services manager works closely with various planning teams on installation forecasts, builds of IT cabinets and both manages and reports on on space and power consumption. An understanding of datacenter power and cooling principles is used to maximize efficiency of the datacenter. Additionally the site services manager will interact directly with the local data center facility manager to ensure the uptime of the environment. The candidate will have an opportunity work cross functionally with internal business groups to provide best in class service as well as work with internal support groups such as the NOC and SRE teams on process improvements as well as partnerships for monitoring and issue resolutions. Keeping Apple’s services online while continuing to install capacity are key responsibilities for this role.

Education & Experience

Bachelor Degree or equivalent experience encouraged

Additional Requirements

  • Additional areas of responsibility include providing reporting on key performance indicators, defining team goals for efficiency, managing assets and leading a team of data center technicians.

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Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .