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Intuit Senior Business Systems Analyst in Reno, Nevada

Overview

Our Expert Delivery & Business Intelligence team within Small Business Customer Success is focused on efficiently delivering awesome experiences that expand value for our customers.

Our Systems and Service Design team is looking for a Senior Business Systems Analyst who is excited to design and deploy human-assisted experiences and capabilities that simplify and optimize for both our customers and the experts that serve them.

What you'll bring

  • Contact Centre operations and technology experience- e.g. Salesforce, Amazon Connect, Omni-Channel Systems (Phone, Chat, Messaging, email Video, etc…), etc

  • Product/Experience Management: designing processes and leveraging technology to address customer, expert and business problems.

  • Customer/Expert Workflow (diagraming) and Journey Mapping, leveraging experience design principles

  • Technical aptitude with software/service development, and associated processes (Scrum, Agile, UAT, etc.)

  • Demonstrated proficiency in process development, implementation and improvement across multiple functions and teams to improve business results

  • Program & Project Management - management the deployment of critical capabilities and process changes - managing disparate resource, time, and scope constraints.

  • Process Excellence/Business Process Reengineering - Strong analytical skills…ability to quickly assess performance, identify opportunities, and implement solutions. Process Excellence mindset leveraging PE tool sets (e.g. LEAN, Six Sigma, TPS, TQM)

How you will lead

  • Translate business questions into verifiable hypothesis, create experiments to test them, and generate recommendations based on the findings

  • Leverage data and direct customer/expert observation, understand experiences and proactively identify ways to improve existing processes and capabilities.

  • Develop, document and drive requirements for Product Management and Product Development teams (Business Unit & Platform). Validate and align technology roadmaps, and support backlog prioritization.

  • Oversee deployment of new capabilities, ensuring E2E quality strategy in place (e.g. UAT)

  • Communicate to inspire action - with clarity, simplicity, and a passion for our customers and experts.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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