Intuit Senior Business Systems Analyst in Reno, Nevada
Our Expert Delivery & Business Intelligence team within Small Business Customer Success is focused on efficiently delivering awesome experiences that expand value for our customers.
Our Systems and Service Design team is looking for a Senior Business Systems Analyst who is excited to design and deploy human-assisted experiences and capabilities that simplify and optimize for both our customers and the experts that serve them.
What you'll bring
Contact Centre operations and technology experience- e.g. Salesforce, Amazon Connect, Omni-Channel Systems (Phone, Chat, Messaging, email Video, etc…), etc
Product/Experience Management: designing processes and leveraging technology to address customer, expert and business problems.
Customer/Expert Workflow (diagraming) and Journey Mapping, leveraging experience design principles
Technical aptitude with software/service development, and associated processes (Scrum, Agile, UAT, etc.)
Demonstrated proficiency in process development, implementation and improvement across multiple functions and teams to improve business results
Program & Project Management - management the deployment of critical capabilities and process changes - managing disparate resource, time, and scope constraints.
Process Excellence/Business Process Reengineering - Strong analytical skills…ability to quickly assess performance, identify opportunities, and implement solutions. Process Excellence mindset leveraging PE tool sets (e.g. LEAN, Six Sigma, TPS, TQM)
How you will lead
Translate business questions into verifiable hypothesis, create experiments to test them, and generate recommendations based on the findings
Leverage data and direct customer/expert observation, understand experiences and proactively identify ways to improve existing processes and capabilities.
Develop, document and drive requirements for Product Management and Product Development teams (Business Unit & Platform). Validate and align technology roadmaps, and support backlog prioritization.
Oversee deployment of new capabilities, ensuring E2E quality strategy in place (e.g. UAT)
Communicate to inspire action - with clarity, simplicity, and a passion for our customers and experts.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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