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Oracle Program Manager 4-ProdDev (JoinOCI-PPM) in Reno, Nevada

Manage the development and implementation process of a specific company product.

Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. Seven years of project management, product design or related experience preferred.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world.

Values are OCI’s foundation and how we deliver excellence. We strive for equity, inclusion, and respect for all. We are committed to the greater good in our products and our actions. We are constantly learning and taking opportunities to grow our careers and ourselves. We challenge each other to stretch beyond our past to build our future.

You are the builder here. You will be part of a team of really smart, motivated, and diverse people and given the autonomy and support to do your best work. It is a dynamic and flexible workplace where you’ll belong and be encouraged.

TheCustomer Success and MCS Analytics Teamis responsible for developing insights, analytics, and reporting that:

  1. Increase customer usage, renewal rates and satisfaction,

  2. Decrease customer churn, and

  3. Optimize allocation of resources in the pursuit of 1 and 2.

The ideal candidate for this Principal Program Manager role will have outstanding analytical skills, excellent business acumen, superb communication skills and experience participating as a member of high-performing teams. Deep expertise in analyzing large datasets and a proven track-record of delivering results in fast-paced and organizationally matrixed environments are also required.

Responsibilities

  • Provide data-driven insights and recommendations for Customer Success and MCS organization to prioritize investments, resulting in: reduced customer churn, higher renewal rates, improved customer satisfaction metrics, faster onboarding, higher utilization rates, higher adoption rates.

  • Drives analysis that shows the impact of TAM support/investment. Helps to develop and implement KPI reporting.

  • Develop reporting for Operations Support organizations based on KPIs derived from analysis that show real-time and historical performance trends. Reporting and analysis should show effectiveness of program implementation and team/individuals.

  • Partner with Data Warehouse and relevant stakeholders to ensure continued evolution of reporting dashboards that ensure consistent and accurate reporting across OCI and Corp and provide self-serve platform for research and analysis.

  • Evangelizes tools to ensure consistency / accuracy and builds organizational capability for self-serve data retrieval and analysis to scale actionable insights.

  • Deliver on ad hoc inquiry/analysis requests from Customer Success & MCS LT.

Qualifications

  • 10 years of experience in business analytics, management consulting – experience in tech / cloud preferred

  • Expertise in data modeling using advanced statistical prediction techniques and developing analyses. Experience communicating results in writing and verbally.

o written – developing reports, documents, presentations

o verbal – presentation in meetings to a variety of stakeholders at all levels and functions

  • Degree in Engineering, Mathematics, Finance, Business or related subject required; Master of Business Administration preferred

  • Outstanding written and verbal communication skills; experience presenting to and engaging with executive audiences

Job: *Product Development

Organization: *Oracle

Title: Program Manager 4-ProdDev (JoinOCI-PPM)

Location: United States

Requisition ID: 20000SLD

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