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Anthem, Inc. Process Improvement Intern - Undergraduate in Reno, Nevada


SHIFT: Day Job

SCHEDULE: Full-time

The Chief Administrative Intern Program allows students to gain real-world work experience in their academic field. During the summer months, interns will engage in challenging projects evolving around the rapidly changing healthcare tech industry. Interns will be paired with industry professionals and mentors and will be given opportunities to stretch their skills and enrich their knowledge base to achieve a greater understanding within Technology. If the intern performs well throughout the internship, there will be opportunities for fulltime employment once the intern graduates.

Interns will participate in activities to enhance connection to the company as a whole and encourage personal growth. Some of these activities include:

  • Formal onboarding event for all students to ensure integration to the organization and program

  • A one on one mentorship with a leader for the duration of the program

  • Cadenced Learning series to build student’s acumen and focus on learning the business

  • Opportunities to grow and develop through social and networking events

Business Analyst Interns at Anthem may find themselves in various business units across the company supporting key initiatives. Interns working within the Reimagine Solutions team may find themselves focusing on the following customer experiences:

  • Creating visibility into the current customer experience

  • Driving cross-functional connectivity in what, why, and how we deliver to our customers

  • Building accountability for delivery of people, process, and technology improvements and subsequent goal realization

  • Advancing key behaviors and mindset changes to scale customer-centricity across the enterprise

Here are some examples of projects our past Business Analyst interns have worked on:

  • Artificial intelligence pilot to predict patient care needs

  • ID card address management system pilot

  • Change Management training module creation and roll-out

  • Salesforce Intake and Workflow Application creation

  • Clinical Decisioning Framework development

  • Bi-Directional EMR Integration pilot

What we are looking for:

Anthem’s Business Analyst Interns will have a passion for the cross section of healthcare, business and technology.

  • Excellent verbal and written communication

  • Superb problem solving skills using logic and data

  • Critical thinking and analytical skills

  • Proficiency in Microsoft Excel including formulas, filtering, creating pivot tables, using VLookups

  • Proficiency in Microsoft PowerPoint creating visually impactful presentations with charts, images, and formatting

  • Process improvement, including data analysis, application of process centric methodologies/tools

  • Project management, including time management, template development, action item monitoring/reporting

Location: Anthem’s Business Analyst Interns can work out of Atlanta, New York City, Indianapolis or Chicago.



  • Pursuing a BA/BS at an accredited college or university in one of the following fields: Business Administration, Economics, Finance, Healthcare Management or Healthcare Administration

  • A rising Junior or Senior with a Graduation date between August 2021 to May 2022

  • GPA of 3.0 or above

  • Advanced user of Excel, PowerPoint, and Word

  • Intellectually curious self-starters with the ability to work in a fast-paced, flexible team environment

  • Active in case study competitions or consulting clubs

  • Experienced leaders in student or volunteer organizations

  • Proven analytical skills, excellent written and oral communication abilities

REQNUMBER: 0150711