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Microsoft Corporation Operations PM Manager in Reno, Nevada

Microsoft Business Process Outsource (BPO) Operations is responsible for the contracting, performance management, and continuous improvement execution activities for all outsourced global service providers supporting a wide range of business units within Microsoft Business Operations. Our Mission is to be trusted advisors who anticipate and operationally execute on Business Process Outsourced agreements and opportunities delivering value to both Microsoft and our Customers.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

We make doing business with Microsoft easy.

Responsibilities

The Business Ops & Program Manager will be engaged in the deploying and design of the day-to-day operations while building the next generation version of our “processing factory”. He/she will be part of a team driving the successful implementation of initiatives, programs and changes. This includes ensuring customer satisfaction is not compromised and that cost/benefit impacts are carefully evaluated. The role is located in Reno, NV and will work directly with a number of vendor operations located in Reno, Dublin and Singapore as well as offshore locations in Asia and Europe that deliver a range of BPO services as part of our Global network of operational delivery centers.

A successful candidate should be comfortable working within a highly matrix-driven multinational organization, exhibit solid organizational, communication, and negotiation skills, and have a strong customer focus.

  • Design the next generation of processing architecture – use your process design, case management, workflow, exception management, change management, training, data structure, taxonomy, process automation and/or other process improvement skills to drive us to the next level

  • Work in the operations side-by-side with the subject matter experts and then come back with solutions for process improvement. And be ready to process when required

  • Leverage the work of the teammates and colleagues in operations and engineering, while positioning your work so it can be leveraged by others

  • Be able to communicate your work and the work of the team to our broad set of stakeholders

  • Ensure outsourced Vendor processes meet global controls and compliance requirements

  • Be a champion of quality

  • Diligently keep watch to find new methods and push the team to better solutions

  • Be a change agent, starting by modeling how to adopt change with agility and prepare others

  • Do cool stuff! Have fun while adding great value to Microsoft

Qualifications

Basic Qualifications:

  • 6+ years of Operations or Program/Process/Systems experience

Preferred Qualifications:

  • Bachelor’s degree or equivalent work experience

  • Experience constructing or architecting systems and processes to support data, change management, training, or process improvement

  • Strong, accumulated outsourcing management experience in an offshore environment supporting a global delivery business - must have both contract management and service delivery related experience

  • Strong project/ program management skills

  • Excellent verbal and written communications skills

  • Able to work across cultures effectively, valuing diversity within virtual team. Working knowledge of international business practices

  • Proficient in the use of Microsoft Office (PowerPoint, Word, Excel, Visio, Project) products

  • MBA is a plus

  • Certifications are a plus

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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