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Glacier Bancorp Loan Servicing in Reno, Nevada

Loan ServicingHeritage Bank Nevada

Reno, NV, United States



About the Role

Our growing financial institution is seeking a Loan Servicing Rep II (Documentation) to be based out of our Reno location. The Loan Servicing Rep II will support our loan department. The successful candidate will demonstrate effective written and verbal communication skills as he/she will be responding to employee and customer requests and is responsible for the preparation of loan documents.


  • Maintain effective loan verification procedures to ensure proper compliance.

  • Analysis of the lender documentation checklist to insure accuracy of fees, loan coding and exceptions according to Glacier Bank loan policy.

  • Maintain current knowledge of all facets of the bank’s documentation software and core system.

  • Insure that all compliance regulations pertaining to documentation are met within the scope of the credit.

  • Review title commitments through a comparison to loan request, ensuring the accuracy of the security documents.

  • Provide accurate and timely loan documents to lenders.

  • Monitor and obtain verification of loan approval limits/authorities for each loan.

  • Monitor flood determination information supplied by the lender and Loan Servicers to ensure appropriate documents are prepared by the loan closing date and that they meet regulatory guidelines.

  • Review the documents as each loan is processed, to verify accuracy and completeness.

  • Prepare initial CRA source document file in bank’s Shared Drive.

  • Prepare Adverse Action documents and set up the scanning file for Adverse Action as assigned.

  • Remotely print all loan documents to the appropriate bank office.

  • Maintain effective coordination and communication with area personnel and management.

  • Timely and consistent attendance.

  • Completes assigned paperwork for management and Lenders. Completes records and reports promptly and accurately.

  • Supports and assists area personnel as needed.

  • Attends and participates in meetings and trainings offered by HBN and software vendors as required

Additional Responsibilities:

  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

  • Adhere to Heritage Bank of Nevada Company Core Values.

  • Keeps management appropriately informed of area activities and of any significant problems.

  • Participate in Community Service and Bank sponsored activities that serve and support the mission and values of Heritage Bank of Nevada.

  • Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).

  • Complete required bank and BVS training courses within assigned time frame(s).

  • Represent Heritage Bank of Nevada in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required.

  • Additional duties as requested or assigned.

About You


  • 3-5 years of similar or related experience; commercial loan documentation experience preferred.

  • Advanced experience in Laser Pro or other related loan documentation software

  • High school degree or GED.


  • Communication skills and interpersonal skills

  • Ability to work on a team

  • Knowledge of loan processing and documentation is required

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; use hands to operate a computer, and talk or hear. The employee is occasionally required to walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

What We Offer

COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.

COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.

Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.