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CCTV Product Support Specialist – Video Surveillance Technician

Global electrical distribution services provider seeks motivated & detail oriented Product Support Specialist with expertise as video surveillance technician. This position would be located in our Reno, NV warehouse.

Company Information:

Anixter is a Fortune 500 company and a leading global supplier of communication and security products and electrical and electronic wire and cable. Our high-performing team works closely with customers and the community to better understand their business challenges to specify cost-saving solutions and make informed purchasing decisions around technologies, applications, and relevant standards. Please view our video for more information about Anixter at https://www.anixter.com/en_us/about-us.html .

Anixter offers a competitive salary and a bonus program to reward your results. We are known for our exceptional training and on-going development programs to support your career growth including tuition reimbursement. We provide our employees with excellent benefits including medical, dental, 401(k) with employer match, and additional company provided retirement benefits.

Position Profile

The Product Support Specialist will the be the subject matter expert for video surveillance and will have the responsibility for answering tech support calls, emails and troubleshooting with customers. If you have an entrepreneurial spirit, looking for ownership in a fast-paced environment, Anixter is the right place for you.


  • Assist internal employees with product related questions

  • Perform quality control related tasks for incoming Northern Video products that come into the Reno, NV warehouse

  • Answer tech support phone calls and emails to troubleshoot customer problems

  • Perform Teamviewer related tech calls for when logging directly into customer products

  • Generate BOMs for complete Northern systems for End users and Internal customers

  • Provide ticket numbers for product returns if necessary.

  • Evaluate Northern Returns to our Reno warehouse.

  • Perform Northern recorder build related tasks.

  • Assist with creating instructions for customer set up guides and walkthroughs.

  • Assist product manager with testing product samples for consideration into the Northern line.

  • Support Operations with scrapping defective product quarterly in the Reno location


  • Must have hands on experience with both networked and HD Analog video surveillance products

  • Must have a working knowledge of IT networks and infrastructures

  • Must be self-motivated with a strong sense of urgency

  • Detail orientated with a focus on customer service

  • Excellent written and verbal communication skills

About Northern:

Northern is the security professional’s choice for video surveillance products. Whether you require recording devices, cameras, monitors or the accessories to put a system together, Northern can offer you state-of-the-art products with the latest technology. Our team of dedicated experts is in tune with the latest advances in surveillance technology and is committed to providing cutting edge products to security dealers throughout North America. The Northern line provides installing dealers with the products needed to do the job properly, efficiently and profitably while satisfying the needs of their customers.

Come Join the Market Leader!

Work Environment

Our founders developed the Blue Book more than 40 years ago to present the beliefs and ethos that define our business style. While we have grown and changed dramatically since we were established in 1957, one thing has remained constant: our commitment to the values presented in the Blue Book. You can review The Blue Book here at http://goo.gl/ZabyOl .

Anixter is an Equal Opportunity and Affirmative Action Employer; Minority / Female / Disabled / Veteran.

We require all of our employees to perform work in an ethical manner and uphold a culture of honesty and ethics at all times.

Click here to apply online at http://jobs.anixter.com/apply-us?JOBSHAREEBNSBFOLCCUQEHPQZ3OVHQJYRUX6JJY3KCEGHZB2YY3DHRCQRCJ54PYKQ67AK5N44E