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Job Description Summary:

The Senior Customer Solutions Engineer Delivery Consultant brings creativity, curiosity and passion to the role. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket’s Open Tech customers by:

Delivering services that allow for successful post-sales deployment of Rocket products

Solving real problems for, and delivering real value to, our customers and partners – every day

Delivering successful outcomes for our customers and partners with speed, precision, quality, and innovation

Demonstrating that we take commitments seriously – to our customers, to our partners, and to each other

Key Responsibilities

Provide exceptional value-driven services to customers

• Buildsuponestablishedsolution deliverytechniquesto help drive continual improvement 

• Establishes credibility as a Rocket product expert with all audience levels

• Mentors and teachesjuniorconsultants on product implementation strategies

• LeveragesRocketsubject matter expertsto provide effective and creative solutions to Rocket customers

• Handles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasively

• Partners with Project Management to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget

• Gains an understanding of the customerbusiness andseeks to identify opportunities where Rocket can bring added value to the customer

• Guides clientbest practiceconfiguration and use of Rocket productsand trains customers in administration and use of the products

Required Skills

• Broadtechnicalhands onexperience including

• Backup and recovery procedures for mainframe systems including RAID, Instant Replication, volume level and dataset level application recovery in large scale z/OS sites.

• Client migrationsandabilityto design and implement a data migration strategy between hardware platforms.

• Workingwithin a z/OS environment supporting andmigrating data from one subsystem to another for both Tape and DASD.

• Comprehensive understanding of JCL,DFSMSdss, Tape Management Software (e.g.RMM, CA-1) and IBM Utilities.

• Demonstrated experience in z/OS software product installation and customization required both SMPE and non-SMPE managed.

• Understanding of current z/OS DASD hardware (e.g.IBM DS8K, Dell EMC VMAX) and Virtual Tape technologies (e.g.IBM VTS, Dell EMCDLm).

• Advanced understanding of z/OS systems and its componentry (JES2, TSO ISPF, OAM, DFSMS, SDSF, RACF etc.).

• Applying Software Development Methodologies

• Excellent interpersonal skills

• Must be self-motivated and able to manage multiple projects simultaneously, regardless of timeline or time zone variations.

• Critical thinking, analytical andproblem solving

• Problem determination, diagnosis, identification, testing, and resolution

• Relationship management

• Excellent written and verbalcommunication

Additional Preferred Experience

• Previous customer facing experience

• Knowledge in using the following software is a plus:FlashCopy, TDMF,zDMF.

• Hands on experience usingOpenTechtools would be an advantage.

Travel: 10% - 25%

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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to hr@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands we interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.