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UnitedHealth Group Associate Patient Care Coordinator - Nevada in Nevada

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

Southwest Medical Associates (SMA) is a multi-specialty group of physicians, Nurse Practitioners, and Physician Assistants consisting of over 300 providers, 21 medical health centers including six urgent care clinics, four convenient care centers, two lifestyle centers catering to older adults, an outpatient surgery center, plus E-visits and online options via Now Clinic telemedicine technology. SMA offers patients compassion, innovation, and quality care throughout southern Nevada. SMA is headquartered in the greater Las Vegas, NV area.

Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. In this role, you will work cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to lean processes.

Primary Responsibilities:

  • Greet patients and check patients in and out

  • Ensure demographic including insurance information is correct in IDX and update as necessary

  • Manage patients' expectations about visit and ensures that the visit and referral process are understood

  • Schedule appointments as necessary

  • Work with back office to get patients seen who walk in or call for appointment

  • Enter charges correctly and collect appropriate payments

  • Answer telephones and take messages or route incoming calls as per policy

  • Document all calls and messages appropriately according to policy

  • Ensure that issues such as refills and provider requests are taken care of

  • Responsible for waiting room management and implementation of efficient customer friendly processes

  • Work with back office staff to ensure smooth patient flow

  • Communicate with clinical personnel about service issues and complaints

  • Assist coworkers and team members with duties when requested, to include but not limited to, floating to other areas or offices

  • Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School diploma or equivalent

  • 2+ year experience in a health care setting

  • Customer Service Experience

  • CPR certification or willing to obtain within 30 days of hire

  • Knowledge of CPT/ICD-10 coding

  • Knowledge of paper charting

  • Computer proficiency

Preferred Qualifications:

  • Working knowledge of insurance programs and basic managed care principals such as referrals and prior authorization

  • Ability to resolve patient issues and problems in a positive manner

  • Strong communication skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Healthcare, patient care, coordinator, NV, Nevada, Las Vegas