Hosho Group, Inc. Technical Account Manager in Las Vegas, Nevada

Summary:

We are looking for a technology oriented person with an interest in learning blockchain technologies. This role will consist of learning blockchain development and security while interfacing with clients and responding to technical inquiries. As this is a client facing role, the individual hired for this role will be comfortable communicating with clients in all formats. Our customers are highly technical (software and DevOps engineers, CTOs, etc.), so you should be comfortable interacting with people in those roles. The perfect candidate will be a self-starter that is driven to learn without significant hand holding. However, as this position deals with deeply technical topics, a grasp of coding concepts and the ability to learn development is required.

Responsibilities:

+ + Provide technical support to clients who are going through a penetration test or smart contract audit, replying to inbound queries and emails.

  • Use Salesforce customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns.

  • Assist with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.

  • Maintain excellent client support, going above and beyond to ensure client satisfaction and retention.

  • Identify potential inquiries/complaints with the client and work with the engineering team to take timely and effective action to resolve them.

Requirements

  • Technical product support experience

  • Experience with Jira or services similar

  • Experience on a customer service team, including a strong working knowledge of service processes, policies, and techniques

  • Excellent verbal and written communication skills

  • Client service experience and a client-centric attitude.

  • Excellent problem solving and decision making.

  • Ability to troubleshoot issues quickly and effectively.

  • Extremely well-organized with an ability to work well under pressure.

Nice to Have:

  • Backend development experience

  • Open source contributions

  • Understanding of blockchain principles

  • Knowledge of SAAS

Benefits

What we Offer:

We believe in a team-first culture, full of rewards and recognition for our employees. We are dedicated to our employees’ success and growth within the company, through our employee mentorship and leadership programs.

  • Competitive salary DOE

  • Full health benefits

  • Stock options

  • Generous PTO including holidays

  • Potential travel opportunities

  • Employee training programs

  • Option to be paid in cryptocurrency

  • Office chef

  • Nap room

Job Type: Full-time

Location: Las Vegas, NV (non-remote)

Hosho Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.