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The Mob Museum Systems Administrator (FT) in Las Vegas, Nevada

Position Overview:

Reporting to the Sr. Director of Technology and Facilities, the Systems Administrator will be responsible for installing, configuring, maintaining and supporting the museum?s local area network (LAN), wide area network (WAN), and internet systems. The Systems Administrator is directly responsible for maintenance on the museum?s network, infrastructure and IT systems, supporting multiple locations including the Museum building and offsite administrative offices. This individual will demonstrate superior guest service to the Museum?s ?internal? clientele.

Major Tasks and Responsibilities:

  • Manage Active Directory and Group Policy.

  • Add/delete/support users on the network, assigning application access, ensuring security, and appropriate levels of access authorization are established, reviewed and maintained.

  • Provide computer/network support relating to software, hardware and connectivity problems reported by users.

  • Configure and maintain wireless network.

  • Create, configure and deploy VM as needed.

  • Manage and troubleshoot VOIP telephone system and its infrastructure.

  • Create, manage and monitor ticket system, ensuring that troubleshooting and other requests are attended to on a timely basis.

  • Run and terminate all types of connections (CAT5, CAT6, Fiber, etc.)

  • Install new software applications or hardware, coordinating assistance from third-party vendors as appropriate.

  • Analyze system logs and identify potential issues with computer systems.

  • Assist in installation of workstations, printers, scanners, and other related hardware.

  • Schedule and perform regular maintenance.

  • Maintain network and system security.

  • Troubleshoot issues and outages.

  • Develop expertise to train staff on new technologies

  • Analyze Museum technology requirements and develop functional specifications.

  • Conduct comparative analysis and competitive bidding when necessary.

  • Participate in budget building and management process for Technology department.

  • Present and implement technological alternatives to streamline functions and improve productivity.

  • Provide technical supervision to other Museum staff as directed.

  • Monitor and evaluate efficiency of software/hardware usage, identifying areas of supplemental training for users.

  • Monitor application licenses to ensure licenses are current, at appropriate levels, and cost-effective.

  • Respect confidentiality in discussing staff, volunteer, or vendor matters related to information technology.

  • Continually maintain adequate level of knowledge of operating systems and application software in use to provide high levels of support to users.

  • Participate in department and organizational meetings, providing input and suggestions.

  • Participate in fostering an organizational culture that values innovation, promotes inclusion, and inspires excellence in the work environment.

  • Other duties as assigned.

Experience / Qualifications / Requirements:

  • Must have service-minded attitude and ability to distill complex technical information into readily understood user instructions and feedback.

  • Must have a demonstrated passion for the field of information technology, including the desire and aptitude for staying current with new technologies, products, and opportunities to enhance the Museum?s technological environment.

  • 2+ years of experience in a similar role is preferred.

  • Familiarity with Virtualization and Hypervisor environments.

  • General to advanced understanding of wireless networking and tools required.

  • Experience with TCP/IP networking troubleshooting.

  • Experience with VLAN setup and configuration.

  • Experience with RDP.

  • Experience with imaging and disaster recovery.

  • Possess the ability to prioritize and manage multiple issues at one time.

  • CompTIA, Microsoft, and Cisco certifications are preferred

  • Cluster based server knowledge is a plus.

  • Thorough knowledge of system development methods used for the development of new systems and enhancements to existing information systems.

  • Systematic knowledge of computer monitoring systems, vendor-supplied packaged programs, and other highly technical programs.

  • Able to adapt, integrate, and modify existing programs or vendor-supplied packaged programs for use with existing information systems.

  • Able to effectively gather and analyze facts, conclude, define problems, and suggest solutions.

  • Eagerness for solving problems and a commitment to accepting responsibility.

  • Able to work well in fast-paced situations, under deadlines.

  • High attention to detail.

  • Willing to work nights, weekends, holidays and extended shifts as needed.

  • Comfort working at heights (on ladders, etc.), and in confined spaces.

  • Physical ability to traverse the buildings and grounds, and to perform physical work which may include lifting, pulling, carrying, standing, crawling, etc.

  • Must be able to lift and carry awkwardly shaped items up to 50 pounds.

  • Enthusiasm for working in a developing organization where change is frequent, structure is evolving, and flexibility, teamwork, and good humor are absolute necessities.

Education:

  • Bachelor?s Degree with a focus in system/network administration, computer science, information systems, or a related field required. An equivalent mixture of education and experience may be substituted for the educational requirement.
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