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UnitedHealth Group Supervisor of Pharmacy Operations - Las Vegas, NV in Las Vegas, Nevada

You're looking for the next great thing for your career. How about creating the future of health care? Optum Frontier Therapies is a new pharmacy services business pioneering a better approach to care for patients with rare diseases; we are on a mission to support people with compassion while creating access to therapies at the frontier of health care. With us, you'll find a fast-paced, passionate and professional culture where you can use your talent and our resources to make a huge impact—ensuring that all people, no matter how unique, have the ability to access a better tomorrow. Take this opportunity to start doing your life's best work.(sm)

What makes your career greater with Optum Frontier Therapies? You'll work with expert and enthusiastic peers, be part of a culture focused on both clinical outcomes and business results, and contribute to a growing team that prides itself on learning, evolving and challenging the status quo.

The Supervisor of Pharmacy Operations in Optum Frontier Therapies will be on the team of an exciting new business serving patients with rare diseases, pharma manufacturers, and providers by dispensing and servicing therapies at the frontier of healthcare. As a new Optum business, we are building on our strengths but also challenging the status quo. We are creating a business that is designed to specifically serve the unique needs of rare disease patient populations and support the emerging therapies, which require enhanced services and new capabilities over traditional specialty pharmacies. Our mission, ‘supporting people with compassion while creating access to therapies at the frontier of health care,’ and vision, ‘that all people, no matter how unique, can access a better tomorrow’ are what drive and motivate us, as part of the larger UnitedHealth Group mission ‘to make the health system work better for everyone.’

The Supervisor of Pharmacy Operations will be responsible for supervision of pharmacy location within the Optum Frontier portfolio located in Las Vegas, NV. Under direct supervision from the Senior Manager of Operations, the Supervisor will be responsible for direct oversight of multi-department pharmacy and specialty distribution shippers and processing technicians. This position will provide coaching, mentoring, and support in the development of staff and recognize individual and team success that result in a high-level of team engagement and commitment.

Primary Responsibilities:

  • Open new pharmacy footprint site. Physically assist with overall location readiness of location to include, but not limited to hardware station setup, drug inventory, telephony needs and more

  • Recruit and hire employees to support the organizational structure of site to include onsite employees, telecommute, and remote workforce

  • Work directly with leadership on recommended staffing needs using time studies and workforce management tools

  • Focus on employee development and coaching continuously to include monthly one-on-ones and interim and annual reviews

  • Manage employee schedules ensuring fair and consistent practices

  • Ensure policies and procedures are being followed. Become a subject matter expert on all workflow and policies to inform of work instruction and job aid content needs.

  • Work directly with training team to ensure all team members are trained to policies and procedures and work instructions.

  • Ensure team members remain compliant with all necessary licensure and continuing education requirements

  • Maintain close relationship with peer supervisors to ensure client needs are always exceeded

  • Navigate a highly matrixed organization using strong relationship building skills and clear communication in both verbal and written form

  • Drive understanding of systems to partner with leadership on implementation teams to be a subject matter expert in capabilities with understanding to inform on gaps and provide optionality for forward planning of successful implementations

  • Develop metrics for self and direct reports that align to the overall objective for the business

  • Ensure performance is tracked accurately utilizing internal tools and processes.

  • Engage with quality team to identify trends and drive culture of quality performance.

  • Ensure that business continuity/emergency response plans are trained to and can be readily executed

  • Participate and lead monthly meetings

  • Maintain relationship with logistic carriers to maintain proper pick up schedules

  • Provide recommendations to IT partners on system enhancements to better drive performance and quality

  • Willingness to jump in and be an operator to ensure patients orders are delivered

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or equivalent work experience

  • 3+ years of supervisory experience

  • 1+ years of experience working within operations

  • Experience leading and developing a team

  • Be a team player and collaborate across functions

  • Proven ability to set priorities and manage team to meet key objectives of the business

  • You will be asked to perform this role in an office setting or other company location

  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

  • Specialty Pharmacy experience

  • Pharmacy Accreditation experience

  • Previous work history working in a matrixed environment, call center and / or operations environment

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Pharmacy Operations, Operations, Specialty, accreditation, inventory, purchasing, procurement, call center, warehouse, shipping, packing, PharmD, RPh, Manager, Leader, Supervisor, Leadership, Optum Frontier Therapies, OFT, Las Vegas, NV, Nevada