Wyndham Destinations Senior Servicing Specialist in Las Vegas, Nevada
Go Put the World on Vacation
At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.
The Servicing team resolves complicated issues on loan and dues accounts for Wyndham Vacation Resorts (WVR), Worldmark by Wyndham (WBW), Shell and Fixed Week. They service 1.2M owners. The team provides account information to owners and business partners including both internal and external auditors. The Servicing team resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing those solutions; and escalating unresolved problems. This position has 60 different functions that they must learn and become proficient. The Servicing team resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing those solutions; and escalating unresolved problems. The Servicing team also must answer questions for the auditors, Legal, Owner Care and sites.
Essential Job Functions
Fulfills specialized, complex requests by clarifying desired information and carrying out transaction and information requests.
Researches and explores answers and alternative solutions from numerous sources including escalated and audit issues.
Provides information by collecting, analyzing and summarizing complicated information requests.
Maintains superb service by monitoring and updating standards, advising leadership of potential problems
Protects organization’s value by keeping information confidential in accordance with WVO PCI and PII guidelines.
Updates job knowledge and skills by participating in educational opportunities.
Accomplishes department and organization mission by completing related requests as needed.
Minimum Requirements and Qualifications
- High School diploma or GED Equivalent (some college preferred)
Knowledge and skills
Must possess excellent analytical, time management and organizational skills
Ability to be extremely detailed, accurate and thorough
Ability to multitask and adapt to changes and a demanding work environment
Dedication to providing exceptional customer service
Excellent verbal and written communication skills
Deadline conscious with strong drive, energy level and initiative
Have a good understanding of Six Sigma Excellence skills
Advanced PC skills, proficiency in MS World, Excel, PowerPoint and Outlook
Strong data entry skills- minimum 8,000 KPH in alphanumeric and minimum 7,500 KPH in 10-key
4-5 years general office experience
2 years customer service experience
Unless there is a legal requirement, experience will be accepted for the education requirement.
A World of Inclusion
Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to email@example.com, including the title and the location of the position for which you are applying.
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