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William Hill Product Operations Lead in Las Vegas, Nevada

Product Operations Leadat William Hill US

Las Vegas, NV

Working with William Hill, you will be at the heart of the technological revolution with one of the world’s most trusted betting and gaming companies. William Hill deals with projects ranging from desktop or mobile casinos and betting sites, to name a few. We process 500 online Sportsbook bets per second each Saturday, that’s the same as the number of orders processed by Amazon UK, on its busiest day of the year. We deal with more than 20 million users daily; impressed? You can be sure there are many more challenges waiting for you.

When we say cutting edge, we mean it. Here, you can work on highly reliable systems with low latency, much like the transactional systems of the best financial institutions, but…with the fun included.

You will have access to development opportunities, including IT conferences, internal training, and lunch and learn sessions. You will be part of a great working atmosphere, performing complex work in a collaborative team of amazing people, with forward-thinking managers. You will have the opportunity to make an impact

Do you ever find yourself in line somewhere, waiting for too long for your turn, look around and say to yourself, “I could fix this operation in a day.”? If so, then this is the job for you! Come join a fast-growing team at William Hill where you’ll have the opportunity to define and improve the processes that our Product Development team uses to create the products that delight our customers.

At William Hill we’re building multi-platform sports betting and digital casino products for the booming U.S. sports betting industry. Our Product Technology team has built a single app, multi-state platform that supports legal sports betting in 7 U.S. states and counting, and as our product continues to reach scale, we need to grow our organization and its processes so that our team can continue to efficiently deliver.

As the Product Operations Lead you will:

  • Track, lead, and provide progress updates on key operational improvement initiatives in the department.

  • Define processes where none exist.

  • Propose organizational improvement initiatives that complement the Agile process.

  • Be a leader within your requirements area, delivering the organizational vision.

  • Oversee the project portfolio for your requirements area.

  • Ensure that delivery is aligned to business targets and the technical roadmap.

  • Improve the efficiency of the software delivery process.

  • Manage relationships with key technology vendors.

  • Own the Capex/Opex reporting for your requirements area.

  • Track the hiring process for open roles within your requirements area.

  • Track and report on the progress of the team’s quarterly OKRs; course correct when necessary.

  • Create and track KPIs to measure the success of the team’s processes.

  • Act as an escalation point within your requirements area, working with technical and non-technical stakeholders to identify and agree to options that resolve issues within a project.

What you will need:

  • 10+ years of technology management, program management, product management experience within a technology organization

  • Detailed knowledge of IT delivery processes and approaches in use across the market, i.e. Agile, Scaled Agile, LeSS

  • Experience leading large, cross functional programs or initiatives

  • Experience in process management and process improvement, specifically within a Product Organization

  • Ability to build trusting relationships with your colleagues

  • Lead without hierarchy; you are a go-to person in the organization and must be able to lead through influence

  • Strong customer focus recognizing internal and external customers, demonstrating a thorough understanding of customer needs

  • Ability to focus on strategic goals and objectives while dealing with operational issues

William Hill provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, civil union/domestic partnership status, familial status, domestic violence victim status, or any other legally recognized protected basis under federal, state or local laws. William Hill complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Essential Functions/Exposures:

  • Must be able to sit for extended periods of time

  • Must be able to type and talk on the phone for extended periods of time

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