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UnitedHealth Group Part-time Associate Patient Care Coordinator - Tenaya and S Eastern Clinic in Las Vegas, Nevada

*Saturday and Sunday at N. Tenaya from 7:00pm- 5:30pm and as needed 3 week night nights 3:00-7:00pm as needed between N,. Tenaya and South Eastern*

This position will be anywhere from 20-32 hours a week

  • Responsible to greet patient and check patients in and out. Ensure demographics including insurance information are correct in IDX. Updates as necessary.

  • Confirms Primary Care Physician with patient at check in. Notifies case management staff for HPN patient without defined PCP.

  • Schedule appointments as necessary.

  • Enter charges correctly and collect appropriate payments.

  • Answer phones and take messages or route incoming calls as per company policy. Document all calls and messages appropriately according to company policy.

  • Responsible for waiting room management and implementation of efficient customer friendly processes.

  • Work with back office / front office staff to ensure smooth patient flow.

  • Communicate with clinical / clerical personnel about service issues and complaints.

  • Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas.

  • Answers phone, takes messages and routes calls appropriately. Handles patient calls accessing EMR and addressing patient concerns. Notifies patients of abnormal results with direction from provider or RN.

  • Address and complete tasks, referrals, and stats on a daily basis, and accesses Imagecast to enter radiology orders.

  • Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school education or equivalent experience.

  • Demonstrate knowledge of and ability to learn and apply job functions, and minimal medical terminology knowledge.

  • Must possess computer skills: window based applications, organizational skills, and customer service skills.

  • 1+ years experience in a health care environment.

  • Must be able to meet all health requirements prior to employment and periodically thereafter, as required by company policy and state regulations to verify that he/she is free from communicable disease and physically able to perform assigned duties. Must possess independent means of transportation available during work hours for job related tasks such as, but not limited to floating.

  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

© 2018 OptumCare. All Rights Reserved.

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: front desk, customer service, administration, Las Vegas, Optum, NV, Nevada, United Health Group, part-time