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William Hill NOC Engineer in Las Vegas, Nevada

NOC Engineerat William Hill US

Las Vegas, NV

Working with William Hill, you will be at the heart of the technological revolution with one of the world’s most trusted betting and gaming companies. William Hill deals with projects ranging from desktop or mobile casinos and betting sites, to name a few. We process 500 online Sportsbook bets per second each Saturday, that’s the same as the number of orders processed by Amazon UK, on its busiest day of the year. We deal with more than 20 million users daily; impressed? You can be sure there are many more challenges waiting for you.

When we say cutting edge, we mean it. Here, you can work on highly reliable systems with low latency, much like the transactional systems of the best financial institutions, but…with the fun included.

You will have access to development opportunities, including IT conferences, internal training, and lunch and learn sessions. You will be part of a great working atmosphere, performing complex work in a collaborative team of amazing people, with forward-thinking managers. You will have the opportunity to make an impact.

What You Will Do:

  • Detect issues using monitoring and log aggression tools

  • Report incidents in a timely manner, escalating as needed

  • Author and maintain automation, health rules, and integration to allow Engineers to monitor multiple feeds of logs and performance data across multiple tech stacks

  • Provide technical mentoring to members of the software support team

  • Strive to find opportunities to improve monitoring effectiveness

  • Read and follow documentation such as the Incident Reporting Plan

  • Contribute to incident and problem documentation, especially KPIs, in a timely manner

  • Other duties as assigned

What You Will Need:

  • 2 years of recent experience working in a NOC,

  • Able to work a flexible schedule in a 24/7/365 NOC environment

  • Self-starter who is capable of working alone and in a team environment

  • Working knowledge of Terraform and GitLab is a huge plus

  • Proficient with multiple programs such as New Relic, Jira, Pager Duty, Slack, Splunk, etc.

  • Bachelor’s degree in technology, computer science, or applicable area preferred

  • Excellent communication skills, both written and verbal

  • Successfully pass a background check, drug screen, and obtain gaming licenses in jurisdictions where deemed necessary by the business

Essential Functions/Exposures:

  • Must be able to sit for extended periods of time

  • Must be able to lift, carry, pull or push 25lbs

  • Must be able to type for extended periods of time

  • Must be able to talk on the phone for extended periods of time

  • Must be able to write for extended periods of time

  • Must be able to twist, bend or reach with no significant boundaries

  • This position will be exposed to sounds at 69 decibels

  • Regular attendance in the office

  • This position may be exposed to a smoke-filled environment