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CommonSpirit Health Manager of Patient Experience in LAS VEGAS, Nevada

Overview

As the community’s only not-for-profit, faith-based health care system; Dignity Health Nevada has been guided by the vision and core values of the Adrian Dominican Sisters for more than 70 years. As the Henderson and Las Vegas communities grow, Dignity Health-St. Rose Dominican facilities and its more than 3,400 employees will continue the Sisters’ mission of serving people in need. St. Rose Dominican is a member of Dignity Health, one of the nation’s largest healthcare systems, a 22-state network of more than 9,000 physicians, 60,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. You can also follow us on and .

Responsibilities

Position Summary:

Ensures that facility delivers on our promise for Human Kindness and improves Patient Experience. Collaborates with system to ensure the facility meets or exceeds the patient experience goals as measured by voluntary surveys as well as the federal and state required patient experience surveys (HCAHPS). Provides facility executive team with understanding of the patient experience and their impact on results.

Principal Duties and Accountabilities:

  • Implements the system strategy and direction for the facility to drive the culture, tactics, processes, and feedback for patient experience.

  • Reviews patient experience data and feedback to facilitate understanding of patient experience and synthesizes patient experience feedback and the identification and implementation of improvement strategies to achieve patient experience goals.

  • Supports local patient experience committees or teams, education of patient experience results to hospital staff, and facilitation of improvement initiatives.

  • Provides facility executive team with understanding of the patient experience and their impact on results.

Qualifications

Education and Experience:

  • Bachelor's degree or a combination of education and/or additional job related experience in lieu of the degree.

  • Minimum of three (3) years experience in related field. Minimum two (2) years supervisory experience.

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Equal Opportunity

Dignity Health is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

Dignity Health will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

Dignity Health participates in E-verify.

Job ID 2020-134146

Employment Type Full Time

Department Nursing Administration

Hours / Pay Period 80

Facility St Rose Dominican - San Martin

Shift Day

Standard Hours Mo-Fr

Work Schedule 8 Hour

Location NV-LAS VEGAS

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