U.S. Bank Experience Studio Change Management Consultant - RCA Professional 7 in Las Vegas, Nevada

Consumer Banking Sales and Support (CBSS) Risk Management has an opening for a Compliance Consultant to coordinate the Business Change Initiatives (BCI), Business Change Risk Assessment (BCRA), Compliance Material Review and Approval (CMRA) Process, and Third Party Change Management process. Each of these change management processes are important to ensure compliance with the company’s risk management framework. They help to ensure all changes are appropriately reviewed for adherence to various laws and regulations, regulatory guidance, corporate policies and guidelines, as well as doing the right thing for our customers. This role will support the work being done in the CBSS Experience studios and will use an Agile methodology. In this role, you will:

  • Manage the BCI, BCRA, and CMRA process for the CBSS Experience Studios to ensure materials are submitted, reviewed, and tracked appropriately.

  • Draft BCIs and BCRAs on behalf of the journey teams, as needed and/or review them to ensure they are adequately documented prior to submission

  • Work with all of the CMRA contributors to ensure CAT submissions are reviewed by journey teams prior to submission and then tracked appropriately

  • Provide initial review of materials submitted for compliance review through CMRA

  • Identify key regulatory and compliance risk indicators from materials and appropriately share with appropriate CBSS risk leads.

  • Demonstrate risk expertise and strong change management process skills

  • Identify opportunities to improve the change management controls to more effectively operate in an Agile environment

CBSS includes the following business units: Mortgage, Consumer Loans and Leases, Red Sky Appraisal Services, Small Business, Indirect Lending, OmniChannel, and ATM/Debit Cards.

As part of the CBSS Risk Management Team, the RCA Consultant will partner with assigned Business Leaders, RCA Consultants, and other RCA Managers to, oversee the successful creation, implementation, and maintenance of an effective change management program framework for the CBSS Experience Studios. The Consultant will be responsible for managing the change management processes for the CBSS Experience studios, ensuring the appropriate CBSS Risk functions are engaged in the review process, and providing risk management guidance on all change initiatives. The Consultant will facilitate the identification of gaps and drive solutions that minimize losses resulting from inadequate internal processes, systems or human errors. The Consultant will ensure the active identification, response and/or escalation of risks as appropriate and will influence policies and procedures to maximize profit potential and minimize regulatory exposure. He/she will be accountable for an effective partnership between the Line of Business and the Lines of Defense.

Key Responsibilities for supporting the Agile Risk Consultant:

  • Build and maintain an effective CBSS Risk change management program for the Experience studios that ensures appropriate 1 st and 2 nd line of defense engagement

  • Work closely with the Experience Studios to identify changes subject to BCI, BCRA and/or CAT processes.

  • Draft, review, and/or submit BCIs, BCRAs, and CAT materials, as required, and anticipate potential risks and risk mitigation plans.

  • Monitor and track all BCIs, BCRAs, and CAT submissions to ensure timely responses and timely implementation.

  • Self-identify issues and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors

  • Identify, respond to and/or escalate risks as appropriate

  • Establish and maintain strong partnerships with the CBSS Risk Experience Studio Support team

  • Maintain effective partnerships within CBSS, Corporate Compliance, Operational Risk, Third Party Risk Management, the Law Department and other key change management participants.

  • Provide assurance of the efficacy of the business line compliance with Enterprise Risk Appetite Statement and Enterprise Risk Management Policy

Primary Location: Minneapolis, MN; Other Locations considered if willing to travel to Minneapolis

U.S. Bank’s risk management structure is designed to promote effective governance and risk management that is systematic, transparent, credible, timely, and verifiable through clear delineation and execution of key roles and responsibilities. Its goal is to manage risks that may impact the company, including credit, financial, liquidity, market, operational, reputational, strategic, and other risks as appropriate.

There are three primary roles in this structure, known as the "Three Lines of Defense:"

First Line – Line of Business : Establishes and maintains appropriate systems of risk management and internal controls to support business objectives, maintain acceptable risk appetite/tolerances and comply with applicable laws and regulations

Second Line – Corporate Level Risk Management: Resides in corporate level functions including, but not limited to, Enterprise Risk Management, Risk Committees, Operational Risk and Compliance, Credit, Technology & Operations Services, Finance, Legal and Human Resources

Third Line – Independent Review Functions: Includes Corporate Audit Services which independently assesses and assures compliance with Enterprise Governance, Risk Management and Control

The Three Lines of Defense have separate roles in terms of their technical/professional/business functions. However, the skillset, knowledge and activities are coordinated and collaborative, all working toward managing risk for the organization. This position is within the First Line – the Consumer Banking Sales and Support (CBSS) Line of Business.


Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • 10 or more years of experience in an applicable risk management environment

Preferred Skills/Experience

  • Demonstrated compliance and operational risk knowledge

  • Previous experience with BCI, BCRA and/or CAT process

  • Proven experience managing change

  • Previous experience working in an Agile environment

  • Good organizational and project management skills

  • Knowledge and experience with the industry, products, policies, operations and procedures related to Consumer Banking

  • Excellent interpersonal, verbal and written communication skills

  • Ability to research and manage multiple projects and deadlines simultaneously

  • Ability to interact effectively with staff at multiple levels in the organization

  • Proficient computer skills, especially Microsoft Office applications

Job: Risk/Compliance/QC/Audit/Fraud

Primary Location: Minnesota-MN-Minneapolis

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180046866

Other Locations: United States

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.