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Alorica End User Support Technician in Las Vegas, Nevada

GET TO KNOW ALORICA

  • At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.*

  • JOB SUMMARY*

  • Provides first tier operational support for network infrastructure and internal desktop systems software and hardware.*

  • JOB RESPONSIBILITIES*

  • • • Provides first tier technical support to internal and external customers; installs, configures, troubleshoots, monitors, and maintains customers' desktop software and hardware; supports mobile workforce

• Consults with customers on all aspects of end-user computing and desktop based systems software; resolves more complex, less defined issues

• Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system

• Maintains passwords, data integrity, and system security for the desktop environment

• Provides technical support and guidance through Tier II support, training, and publication of documentation; seeks hardware repair through outside vendors

• Conducts site surveys and implements moves; adds/changes modifications to existing equipment through work-request system

• Evaluates, maintains, modifies (e.g., creates macros, templates), and documents desktop application packages; participates in the testing and evaluation of new desktop packages, implements prototypes, and consults with customers on selection of software applications

• Manages hardware inventory using asset management tool

• Creates and implements software distribution methods and standards

• Installs LAN software upgrades including planning and scheduling, testing, and coordination, and maintains integrity of the LAN software and hardware

• Performs LAN security procedures including implementing log-in requests; evaluates new products and technologies to determine impact on existing system configurations*

  • OTHER RELATED DUTIES*

  • • Complies with established policies and standards to ensure that access to company information and systems resources, in any medium or format, is limited to authorized personnel.*

  • JOB REQUIREMENTS*

  • Minimum Education and Experience:

• Associate’s Degree or equivalent experience/Certifications within area related to job function

Knowledge, Skills and Abilities:

• Experience in IT management with emphasis on infrastructure technology

• Experience with design of IT infrastructure

• Working knowledge of most Microsoft based platforms including Windows based operating systems

• Working knowledge of IT Disaster Recovery process and procedure

• Strong organization, project planning and time management skills

• Demonstrate excellent written and verbal communication skills

• Ability to communicate technical issues to non-technical people

• Ability to negotiate and solve conflict

Work Environment:

• Frequent work performed in a climate controlled work environment.

• Constant exposure to electronic media

• Domestic and local travel may be necessary on rare occasions

Physical Demands:

• Frequent work performed while sitting and/or standing

• Constant use of computer, telephone devices, and other general office equipment

Equal Opportunity Employer - Veterans/Disabled*

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