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American Wagering, Inc. d/b/a William Hill Customer Support Specialist - Las Vegas, NV in Las Vegas, Nevada

Our Customer Support Specialists are responsible for the following:

  • Provide outstanding customer service in a fast-paced call center environment

  • Coordinate with sports book colleagues to help resolve customer issues

  • Operate in a team environment with customer satisfaction as the ultimate goal

  • Handle customer inquiries and complaints through to resolution

  • Provide information to our customers about their account and transactions

  • Troubleshoot and resolve product issues and concerns

  • Have a genuine interest in helping customers, both internal and external

  • Possess excellent listening and communication skills

  • Displays initiative, enthusiasm, and professionalism


  • Gives quick and effective speed of service

  • Able to handle complaints and difficult situations in a calm and patient manner

  • Ensures high standards, shows initiative, pro activity, and professionalism

  • Flexibility to perform different tasks and follow procedures correctly

  • Has the drive and enthusiasm for personal development

  • Must be able to sit for extended periods of time

  • Must be able to type for extended periods of time

  • Must be able to talk on the phone for extended periods of time

  • Must be able to write for extended periods of time

  • Must be able to twist, bend or reach with no significant boundaries

  • This position will be exposed to sounds at 69 decibels.

  • You will need to successfully complete a background and drug screen