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Vivint Customer Solutions Tech Support - WORK FROM HOME (Las Vegas, NV) in Las Vegas, Nevada

Job Description

Must live within a 100-mile radius of Las Vegas, NV

Whether you’re looking for your next job or a place to build your career, we have what you’re looking for! We offer full-time, part-time, and flexible schedules with career development opportunities and a clear path to leadership roles.

Equipment Requirements for Working at Home

  • Reliable Internet Service Provider

  • 10 MBPS download; 5 MBPS upload speeds

  • Type minimum of 35 wpm

  • Have a quiet and private location from which to work

  • Understand you cannot be the primary caregiver for any children, people or pets while clocked in

  • You must own a laptop or desktop, headset w/ microphone, keyboard, monitor and mouse

Training: Paid, mandatory training

Pay: $11.00/hr base pay

Performance Bonus: Top Performers earn up to an extra $2.00-$3.00/hr, dependent upon your own performance.

Why You’ll Love Working Here:

  • Career development and opportunities for growth

  • Monthly performance bonuses

  • Working from the comfort of your own home

  • Part-time and Full-time opportunities

  • Employee pricing on smart home products

  • Flexible scheduling

  • Discounts with various national companies and vendors

  • Casual dress code

  • Fun team culture with events and competitions

Essential Function/Responsibilities:

  • Answer inbound calls from Vivint Smart Home customers & employees

  • Develop extensive knowledge of Vivint Smart Home’s varied product line and troubleshooting processes

  • Educate customer on the use of our systems and products

  • Troubleshoot varying degrees of technical problems

  • Answer customers’ billing questions and concerns

  • Create work orders for issues that are unable to be resolved over the phone

  • Be an advocate for our customers, creating peace of mind

  • Provide personalized solutions

  • Accurately document and update records in required systems

  • Generate customer interest by outlining the value in the services & products we offer

  • Build customer loyalty through exceptional customer service

What Will Make You Successful

  • Living the company values

  • Passion for helping others - going above and beyond for our customers

  • Excellent communication (both verbal and written) as well as relationship-building skills

  • Exceeding customer satisfaction, efficiency metrics, and issue resolution targets

  • Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment

  • Technical savviness

  • Being flexible/adaptable

  • Great computer knowledge (Microsoft Excel, Word, navigate multiple software applications)

  • Conflict management skills and maintaining professional composure

  • Continuously looking for areas of improvement and communicating trends to leadership

  • Ability to multi-task with ease, effectively prioritize tasks and be a self-starter

  • Customer service experience

  • Regular and reliable attendance

Company Benefits:

  • 9 Paid holidays

  • Paid/Unpaid time off

  • Medical/dental/vision/life coverage

  • 401(k) Plan

  • Paid Maternity, Paternity and Adoption Leave

Minimum Requirements:

  • Must be at least 18 years of age

  • Ability to pass a background check

  • Type a minimum of 35 wpm

  • Must have a consistent internet speed of 10 mbps download and 5 mbps upload, provided by an Internet Service Provider

  • The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home.

Vivint Values:

  • Honesty and Integrity Come First – Do the right thing

  • Customer Obsession is Our Advantage – A relentless passion to serve the customer

  • Innovation is Essential – Today’s innovation is tomorrow’s lifeblood

  • We Win Together – Individuals win games; teams win championships

  • Exceptional is Expected – Talk is cheap; create value, not just motion

FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:

  • http://archive.sltrib.com/article.php?id=5360131&itype=CMSID

  • https://www.fastcompany.com/3067476/why-vivint-smart-home-is-one-of-the-most-innovative-companies-of-2

  • https://www.vivint.com/company/careers/culture

Vivint Smart Home is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening, however, we do conduct random drug testing on-site.

#HP

#callcenterIf you are an active Vivint employee, please apply through Workday by searching "Find Jobs".Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada. Vivint is on the Forbes 2018 list of "America's Best Employers," the Forbes 2019 list of "America's Best Employers for Diversity" and is one of Fast Company’s World’s 50 Most Innovative Companies. The company is the largest tech employer in Utah, the state’s #1 patent company and a certified Great Place to Work. For more information, visit www.vivint.com.

Vivint Smart Home is aware and addressing the rapidly evolving situation with the COVID-19 virus. We want you to know that we are monitoring the virus and impact closely and taking actions to keep our workplace healthy and minimize disruptions to our customers. Now more than ever we appreciate the importance of coming together to protect families and their homes. Some of these measures that relate to candidates include virtual interviews, and work-from-home opportunities. We value you as a candidate and hope you and your families stay healthy and appreciate your support in keeping our global community safe during these unprecedented times. Thank you.

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